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Event

Hospital Public Reporting: A Summit on Messages
and Communication Strategies

On May 26, 2004, Delmarva Foundation hosted a day-long, invitational meeting along with the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and the Agency for Healthcare Research and Quality (AHRQ) as part of the Centers for Medicare and Medicaid Services (CMS) Three-State Hospital Pilot project at the Ronald Reagan Building and International Trade Center in Washington, DC. The meeting’s intent was to promote sharing and discussion of ideas related to hospital public reporting messages and dissemination strategies to the public. More than 100 experts and leaders in hospital public reporting attended the meeting and engaged in in-depth discussions of the issues.

Reports

Final Report - The State-of-the-Art of Online Hospital Public Reporting:
A Review of Forty-Seven Websites (September 2004) (Note: Large file:1.8MB)

Informational Materials

Agenda

Biography of Speakers

Introduction

Hospital Public Reporting: A Summit on Messages and Communication Strategies, Maulik Joshi, Dr.P.H.

Issues and Knowledge Review

Online Hospital Performance Information: What is the state of the art?, Carol Cronin

Summary and Review: Reporting Hospital Patient Experience, Christine Crofton, Ph.D.

Panel 1 Goals for Public Reporting

Goals for Public Reporting: Hospital Public Reporting Summit, Christine Crofton, Ph.D.

What is the Consumer Role in Improving Quality?, Judith H. Hibbard

Remarks:Hospital Public Reporting Summit, Robert Krughoff

Panel 2 Dissemination Strategies

Dissemination Strategies: How do we get the public to pay attention?, Dianne Feeney

Hospital Public Reporting: A Summit on Messages and Communication Strategies, Jean Moody-Williams

Hospital Public Reporting: Are Consumers Getting the Message?, Spencer A. Sherman

Panel 3 Evidence of Impact

U.S. News & World Report: The “America’s Best Hospitals” Rankings, Avery Comarow

New York State Cardiac Surgery Reporting System, Donna R. Doran

“Consumerism” and Provider Performance Evolving Plan Sponsor Health Care Strategies, Ray Herschman (Note: Large file:1.8MB)